How can I track my order?
Tracking is provided by email once the order ships.
If you cannot find that email, send us a message using the Track order topic with your order number and we will look it up for you.
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How can we help?
Choose a topic below or send us a message. We’ll get back to you by email.
- Track order Ask about your delivery.
- Return order Get help with a return.
- Cancel order Request an order cancellation.
- Report issue Tell us what went wrong.
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Jewelry Care
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Calm Guide
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Shipping & Orders
5 articles
- How can I track my order? Tracking is emailed to you once the order ships. Read answer
- What is the delivery time? Estimated U.S. delivery: 7–10 business days. Read answer
- My tracking has not updated — what should I do? Send us your order and tracking numbers and we will check it for you. Read answer
- Can I change or cancel my order? Message us as soon as you can with your order number. Read answer
- What should I do if an item is missing or damaged? Tell us what arrived using the Report issue topic and we will put it right. Read answer
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What is the delivery time?
Estimated U.S. delivery: 7–10 business days.
Tracking is provided by email once the order ships. The full details are on Shipping & Returns.
Still need help?
My tracking has not updated — what should I do?
Send us a message using the Track order topic with your order number and the tracking number you received.
We will check where your order is and reply by email.
Still need help?
Can I change or cancel my order?
Send us a message as soon as you can using the Cancel order topic, with your order number and what you would like changed.
We will check what is still possible for that order and reply by email. Nothing on this page changes or cancels an order by itself.
Still need help?
What should I do if an item is missing or damaged?
If an item arrives damaged, defective or incorrect, or the issue is caused by our error, Calmy covers the reasonable replacement or return shipping cost.
Send us a message using the Report issue topic with your order number and a short description of what arrived, and we will reply by email.
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Returns & Refunds
3 articles
- How do I request a return? Message us within 30 days of delivery with your order number. Read answer
- What is the return policy? 30 days from delivery, unused and unworn, in the original packaging where possible. Read answer
- When will I receive my refund? We confirm the next steps by email once a return is agreed. Read answer
Still need help?
How do I request a return?
You can request a return within 30 days of delivery.
Send us a message using the Return order topic with your order number and what you would like to return, and we will reply by email with the next steps.
Still need help?
What is the return policy?
You can request a return within 30 days of delivery.
For standard returns, including change of mind or the wrong size, return shipping is paid by the customer. If an item arrives damaged, defective or incorrect, or the issue is caused by our error, Calmy covers the reasonable replacement or return shipping cost.
Returned items should be unused and unworn, and returned in their original packaging where reasonably possible. The full policy is on Shipping & Returns.
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When will I receive my refund?
Once a return is agreed we confirm the next steps by email.
For an update on a particular refund, send us a message using the Return order topic with your order number and we will check it for you.
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Wholesale
1 article
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How can I inquire about becoming a retail partner?
Send us a message using the General question topic and tell us about your business: your business name, your website or store location, and the products you are interested in.
We read every enquiry and reply by email. We cannot confirm pricing or acceptance in advance.
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Get support
Need help with your order or have a question? Send us a message and our team will get back to you by email.